Print Management Sydney, Multifunction Printers, Laser Printers, Toner Cartridges, Copiers

Testimonials

We have assisted many businesses to reduce their printing costs yet increase their overall productivity. See below for some testimonials from happy customers:

Our print management service in Sydney has been a real blessing for many clients as you can see.

"Axia Office have made it to my short list of exceptional vendors by first making us a great deal, then supporting it with great service. They took the time to understand our needs and concerns then tailored their service to suit. They explained their proposal to us with no smoke and mirrors, just solid facts, so we knew where they stood and what the best possible arrangement was for both parties. Then they backed it up with on-time, same-day service.

Their industry knowledge and savvy are impressive. You want to have them on your team. Brad Keen and Axia Office understand that by putting their clients first, everyone wins. I recommend them without hesitation."

James Severino

IT Manager

“Our photocopying needs have been capably looked after by Axia Office for approximately 10 years.

When we investigated upgrading the copier late last year Brad Keen suggested he conduct an audit of our print related costs, which he explained was the only way he could put forward the best available option. We were surprised to learn how much we were spending and the savings that new equipment could offer under a Print Management Plan.

The fixed cost per page has encouraged more use of colour to the benefit of our business. Although the number of colour pages has trebled our monthly expenditure is still 25% lower than previously.

Even more importantly Axia has delivered on their promised after sale support. We’re extremely happy with our decision.”

Misti Bernard

Analyst

“Brad Keen contacted us shortly before our copier rentals were due to expire to suggest that we consider a print management plan to cut costs and simplify our equipment operation by bringing all of our equipment, service and consumables under one supplier. As we also operated a dozen well known brand printers he suggested he calculate how much all the machines were costing to run before making a recommendation.

The first stage involved calculating the number of pages we printed and copied each month. Brad extracted meter reading reports from each machine over a 6-month period to ensure the effect of any peaks and troughs were eliminated. He then ascertained all costs associated with the machines from the various suppliers.

His report was professionally presented and it clearly set out how we could upgrade our equipment and save money; however even after checking every facet of the report to confirm his findings, I still thought there had to be a ‘catch’ somewhere. It was my confidence in Brad and the continued service and professionalism he had extended to us through AXIA / Graham Hall over some 6 years previously that convinced us to proceed.

Everything promised was delivered – installation and changeover to faster, more reliable machines was done with minimum interruption, our costs have been reduced, there is less work for our accounts department with a single supplier and we continue to receive the excellent service we have experienced from Brad and AXIA over the past years.”

Susan Foy

Office Administrator

“Axia Office has supplied and serviced our office equipment for a number of years. They’ve been very helpful in showing us how to reduce our print costs, in particular colour documents which have become an integral part of our sales and marketing campaigns.

We now have high speed colour multifunction printers in both our offices producing vivid colour prints at a fixed cost per page.

As with all equipment service issues arise from time to time, however the support provided by Axia’s technicians is always prompt and professional.

We’re very pleased with our relationship with Axia Office.”

Kim Chaffey

Office Manager

“Axia Office (formerly known as Graham Hall Pty Limited) has supplied our office equipment for more than 20 years. Brad Keen, the Managing Director, is always available to help even with the most routine issues.

At my request he regularly conducts site inspections of our nursing homes and recommends the best product to suit our requirements.

Over the years Brad has gained my complete confidence so I’m comfortable with him looking after this facet of our business.”

Jill Rodgers

Director

“Thank you for the great service and quality of product supplied to Mokum Textiles over the last 5 years. Axia Office has provided fast response times whenever our hardware has required servicing and any requests for information when looking at additional print/copy resources has been both comprehensive and timely. I have no hesitation recommending Axia Office as a friendly and efficient supplier”.

Chris Familton

Director

“We have been loyal customers of Axia for awhile now and a recent experience with them has now served to cement this relationship. Without a prompt from me, Brad Keen at Axia approached me with a plan to reduce our printing costs, involving a detailed analysis of our printing pattern over a six month period.

At the end of the period, he presented a thorough & comprehensive proposal that resulted in significant printing savings for our business, and needless to say we went ahead. However, with any good plan there can usually be a slight hiccup and in our case we were more than partly to blame. Although Brad was well within his rights to leave the contract as is, to his immense credit he found a solution that more than bettered my expectations, and to be honest, was an extremely pleasing result. Fast forward three months, and our new equipment is fantastic and the service is still top notch!

Ben Keane

Financial Controller

“Just a short note to say thanks for the way you have assisted in the smooth running of our office over the past 5 years, specifically our photocopying and printing requirements.

As you know our printing and photocopying needs were being handled by one of your competitors and if I said their service was incompetent then that is probably being a bit generous. During the period they were responsible for the supply and maintenance, the copiers consistently broke down which culminated in a photocopier being removed from our office for over a month because they could not fix it; admittedly they did supply us with a replacement which appeared to be a 1970’s prototype and was worse than the one that didn’t work causing much disruption in out office.

Since you have taken over, the supply, maintenance, and service we received has been outstanding. On the occasions when a service call has been logged the response from your team has been rapid and the service technicians are extremely helpful and welcome onto out premises anytime.

Your forward planning in identifying our future requirements based on our printing volume, has enabled our office to keep printing, copying and generally communicating with our clients, which as a real estate agent is vital. Simply recognising that the machine doing the highest volume is also the oldest and suggested we rotate them around to minimise any maintenance issues and hence downtime means that you are considering our needs other than when you are selling the machines. Recently you advised me of a buy-back option on one of our copiers that was not yet out of contract, the end result was cheaper lease payments and far cheaper printing costs, thanks.

Once again thanks, from the moment we first meet your no nonsense straight shooting has been supported by your team and means that you will be providing equipment to us for many years to come.”

All the best

Gerald Hill

Director