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SECURE ONLINE SHOPPING WITH AXIA OFFICE

Can I rely on Axia Office?
Is buying on the Axia Office website safe?
Do you use Cookies on your site?

HOW WE COMMUNICATE

Will you be emailing us?
Can I stop those emails being sent?
How can I update my information on the website?

PURCHASES AND PAYMENTS

When will my credit card be charged?
What do I do if I can’t find what I’m looking for?
Can I access online details of my previous purchases?
What are my payment options?
Do you charge a fee if I use my credit card?

DELIVERY

How much do you charge for delivery?
Can I choose to pick up my order?
If my order includes a number of items will they be delivered at the same time?
How long will it take to deliver my order?
What should I do if I don’t receive it within this timeframe?
What happens if you don’t have what I ordered in stock?
Can I specify a delivery time?

RETURNS

What should I do if I’m not completely happy with my purchase?
What happens if I don’t need something I ordered?
Are any products sold on a no return basis?
Do any of your policies over-ride my statutory rights?
Printers

MEMBERSHIP

What benefits do I get as a member?
If I forget my password, how can I have it reset?
Do you have a loyalty program?

AFTER SALE WARRANTY

What happens if I need service during the manufacturer’s warranty?
Can you help me if I need telephone support?
Do your products come with a manufacturer’s warranty?
Do you offer extended warranties?